Systems Support / Incident Response Specialist with Powershell with active DoD Secret Clearance

Systems Support / Incident Response Specialist with Powershell with active DoD Secret Clearance

Colorado Springs, CO
Intermedia Group has the following open position with one of our clients:
JOB TITLE: Systems Support / Incident Response Specialist with Powershell with active DoD Secret Clearance
LOCATION: Colorado Springs, Co.
TYPE: Permanent Salaried Position
This position provides client technical services and support to the local base as part of a support effort for AFRC.
Primary Duties/Responsibilities:
  • Function as focal point for user and workstation problem resolution. Provide end-to-end ownership of incidents with actual or potential impact to operations.
  • Create and maintain a central repository for technical advice and solutions for network systems, (CST/CFP share drive, Tier 0, etc.), software applications assistance, automatic data processing support, hardware exchange, and repair service support.
  • Assist with reporting network performance metrics using Remedy Action Reporting System.
  • Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues.
  • Coordinate with AFNet Mission Assurance Center (AMAC), ESU, HQ AFRC workcenters, other AFRC host bases, and the AFRC/MCCC to work all user issues.
  • Work with HQ software license manager to prevent unlicensed software from being used on the network.
  • Administer cloud-related components and operational management tools.
  • Maintain cloud user access roles, presentation of applications and automation workflows.
  • Support requirements to configure and implement any required cloud integration with other applications, automation monitoring and automated event/ incident remediation wherever possible and appropriate.
  • Manage and maintain VMs and virtualization related technologies, including configuration management tools.
  • Image, reimage, work-assist tech refresh for workstations, printer support, hand-held mobile devices, etc.
  • Support workstation types that include: desktops, laptops, tablets, zero clients, mobile devices (including smartphones and iPads), tablets, etc.
  • Support Lync-Enterprise/Skype for Business user capabilities and functionality.
  • Assist in evaluation, testing, documenting, deploying new user-base technology.
  • Function as an equipment custodian, as required.
  • Assist with local user training, performs initial fault assessment and resolution. 
  • Work, coordinate, document, resolve, and close trouble tickets and coordinate activities with CSTs in the CSC.
  • Manage the Remedy queues supporting the local users (e.g., at HQ or respective base).
  • Support will include those IA duties, as required by AFNet.
  • Utilize Remedy Management System (RMS) to maintain historical database of reported problems and associated events.
  • Provide Tier 0 and 1 support includes support to NIPR/SIPR services.
  • Remediate vulnerabilities on assigned systems and report in AF designated systems (e.g., ACT).
  • Provide an “always ready” posture for successfully completing a Command Cyber Readiness Inspections (CCRIs) for Tier 1, user-facing vulnerabilities.
Skills Required:
  • Technical experience utilizing PowerShell.
  • Technical experience remediating MS-based Windows workstations
  • Active Secret Security clearance
If you are interested in pursuing this opportunity, please respond back and include the following
  • Full MS WORD Resume
  • Current and required compensation
  • Current contact information
  • Availability
Upon receipt, one of our managers will contact you to discuss in full
Jason Denmark
Managing Director

180 Varick Street
New York, NY 10014
Voice: 212-248-0100

Corporate Web Site:

Recruiter Contact

Jason Denmark
131 Varick Street
New York, NY 10013
Voice: 212-248-0100
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