Help Desk Analyst II (w a DoD Secret Clearance)

Help Desk Analyst II (w a DoD Secret Clearance)

Arlington, VA
10241542
12-12-2017
or
JOB TITLE: Help Desk Analyst II
 
LOCATION: Arlington, Virginia
 
SECURITY CLEARANCE LEVEL: Secret

TYPE: Salaried + Benefits

TARGET COMPENSATION: $65,000 + benefits
 
REQUIRED CERTIFICATION(s): A current Security + CE certification is required, College graduate and or applicable certification (MCSE, Network+, HDI Analyst), MCSE or MCSA Certifications are desired.
 
SUMMARY:
Our client has an immediate, funded opportunity for a Sr. Desktop Support Analyst to support our mission critical customer in Arlington, VA. Qualified candidates must possess an active DoD Secret clearance.
 
DUTIES:
  • Provide day-to-day technical assistance to high end VIP customers at the Director level for a Government agency.
  • Technical and exceptional customer service skills are a must.
  • Support for government and contractor personnel for PC, mobile devices, iDevices, and associated software packages, network services and Internet applications.
  • In-process and out-process personnel which can include requirement analysis, training and assistance as required.
  • Install software on workstations and portable systems.
  • Perform workstations and software upgrades as required.
  • Ability to troubleshoot issues and provide engineering solutions for the issues.
  • Excellent documentation and communication skills are required.
 
QUALIFICATIONS
EDUCATION AND CERTIFICATIONS:
  • A current Security + CE certification is required.
  • College graduate and or applicable certification (MCSE, Network+, HDI Analyst).
  • MCSE or MCSA Certifications are desired.
 
BACKGROUND NEEDED AND YEARS OF EXPERIENCE:
  • 5 years of PC and MAC support experience.
 
TECHNICAL SKILLS (MUST HAVE):
  • Excellent analytical problem solving skills
  • Familiar with Blackberry, iPhones, Samsung mobile devices, printers, VTCs, PC’s, tablet pc's, MAC laptops and desktops and iPads is required.
 
NON-TECHNICAL SKILLS:
  • Government Agency experience is a plus
  • A positive personal and professional attitude in the area of customer service and mentoring is required.
  • Must have excellent verbal and written communication skills and able to share knowledge with less experienced analysts.
 
If you are interested in pursuing this opportunity, please respond back and include the following
  • Full MS WORD Resume
  • Current and required compensation
  • Current contact information
  • Availability
Upon receipt, one of our managers will contact you to discuss in full
 
Zeke Goulbourne
INTERMEDIA GROUP, INC.
Defense and Intelligence Staffing
Voice: 212-248-0100

Email: zekeg@intermediagroup.com

 

Recruiter Contact

Jason Denmark
INTERMEDIA GROUP, INC.
131 Varick Street
New York, NY 10013
Voice: 212-248-0100
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