Technical Call Center Analyst II (DoD Secret Clearance)

Technical Call Center Analyst II (DoD Secret Clearance)

Arlington, VA
10241551
12-12-2017
or
Intermedia Group has the following open position with one of Defense Industry clients:
 
JOB TITLE: Technical Call Center Analyst II
LOCATION: Arlington, Virginia (Metro Accessible)
CLEARANCE LEVEL: Active DoD Secret Clearance
REQUIRED CERTIFICATION(s): A+ Cert (Required), Security + CE (Preferred)
 
SHIFT SCHEDULE: 10:30AM - 7:00PM
 
TYPE: Full Time Salaried + Benefits
 
TARGET SALARY: $55,000 + benefits
 
SUMMARY:
Our client has an immediate, funded opportunity for a Call Center Analyst to support our mission critical customer in Arlington, VA.
 
DUTIES:
  • Provide day-to-day technical assistance to high level end customers via phone, email and walk-in.
  • Technical and exceptional customer service skills are a must.
  • Support for government and contractor personnel for PC, and associated software packages, remote tools and Internet applications.
  • In-process and out-process personnel which can include requirement analysis, training and assistance as required.
  • Install software on workstations and portable systems. Perform workstations and software upgrades as required.
  • Familiar with mobile devices and mobile applications.
  • A positive personal and professional attitude in the area of customer service and mentoring is required.
  • Must have excellent verbal and written communication skills and able to share knowledge with lower level analysts. 
 
REQUIRED SKILLS / EXPERIENCE:
  • 3 years of PC and phone support experience, strong knowledge of platforms to include Mac's.
    Remedy knowledge is highly desired.
  • Applicant must have a minimum Secret Clearance with excellent analytical problem solving skills.
  • Government Agency experience a plus, familiar with mobile devices, printers, tablet PC's, Macs, iPads, laptops and desktops is required.
  • A positive personal and professional attitude in the area of customer service and mentoring is required.
  • Must have excellent verbal and written communication skills and able to share information with other analysts.
  • Applicant must be able to multi-task.
 
Education and Certifications:
  • Security + CE Certification.
  • Desired: College graduate with additional certifications (MCSE, A+, Network +, HDI Analyst).
 
 
 
If you are interested in pursuing this opportunity, please respond back and include the following
  • Full MS WORD Resume
  • Current and required compensation
  • Current contact information
  • Availability
Upon receipt, one of our managers will contact you to discuss in full
 
Zeke Goulbourne
INTERMEDIA GROUP, INC.
Defense and Intelligence Staffing
Voice: 212-248-0100

Email: zekeg@intermediagroup.com
 

 

Recruiter Contact

Jason Denmark
INTERMEDIA GROUP, INC.
131 Varick Street
New York, NY 10013
Voice: 212-248-0100
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