Application Support Specialist - Consultant

Application Support Specialist - Consultant

Coppell, Texas
Intermedia Group has the following open position for a Consultant:

TITLE: Application Support Specialist
DURATION: 1 year, with potential for temp to perm
SHIFT: Second shift, 1pm - 9 pm, with a 5 day weekly rotation
PAY RATE:  $41 per hour or $46 per hour c2c

Senior Software Application Engineer role will be responsible for providing technical support leadership of all the application suites  including Global Trade Repository (GTR) application suite and all ITP applications.  The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern.  This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary. 
Ideal candidates will demonstrate reliability by taking necessary actions to continuously meet required deadlines and goals. You'll also be part of a global collaboration, working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decision.
You must articulate information clearly and presents information effectively and confidently when working with others; able to convince others by making a strong case, bringing others along to their viewpoint; maintaining strong, trusting relationships while at the same time comfortable challenging ideas. 
  • Support applications by providing monitoring, application, and system support for production application services client facing environments
  • Event monitoring, incident triage and escalation
  • Support all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
  • Identify and implement optimization improvements to standard processes and procedures such as automation through scripting, programming, etc.
  • Assist with key projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met
  • Provide support for change management approval, execution for production application services 
  • Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
  • Access administration for application access to production application services 
  • Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems. 
  • Align risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately 
  • Bachelor's degree preferred   
  • 4 years + experience in application production support role 
  • Knowledge of system administration – system configuration management, resource sharing, operating system fundamentals 
  • Experience with application support – basic programming skills, log reading and analysis
  • Experience managing multiple Operating systems, such as UNIX, Linux, Windows, VMWare 
  • Strong understanding of different technologies and applications (Networking and Storage technologies – TCP/IP, EMC, NetApp, HP, Cisco + Database – Oracle, Sybase, MS SQL, DB2 + Middleware technologies – Websphere Application Server, Websphere MQ, Java, JRE + Clustering technologies – Veritas, Red Hat, and VMWare vSphere + Cloud Computing – AWS, CloudWatch, Cloud Formation + Programming and scripting – ability to establish automation, write scripts (Perl, Python, Chef, Puppet) or implement system solutions)
  • Programming and debugging skills 
  • General knowledge of industry principles and new technologies like cloud computing, virtualization, etc.
  • ITIL certification is a plus but not required


If you are interested in pursuing this opportunity, please respond back and include the following:
• Full MS WORD Resume
• Current and required compensation
• Current contact information
• Availability
Upon receipt, one of our managers will contact you to discuss the position in full detail.
Mervin Hernandez | INTERMEDIA GROUP, INC.
Voice: 212-248-0100 |

Recruiter Contact

Mervin Hernandez | Recruiter
Intermedia Group Inc. | New York, NY
Main: (212) 248-0100
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