Microsoft System Center Service Manager (SCSM) Sys Admin III w TS SCI Clearance

Microsoft System Center Service Manager (SCSM) Sys Admin III w TS SCI Clearance

Quantico, VA
Job Title: Microsoft System Center Service Manager (SCSM) Sys Admin III
Location: Quantico, VA (ZIP: 22134)
Clearance Level: Active DoD - TS/SCI
Required Certification(s): DoD 8570 IAT III (requires at least one of the following: CISA, GCIH, GCED, CASP, CISSP (or Associate)) - () 
  • Within the Client’s Application Management team reside multiple sub section/technology areas that provide operations and management of the Government Enterprise Network’s enterprise server and workstation systems to include configuration and patch management.
  • The Candidate shall provide Tier III System Center Service Management support.
  • The Candidate shall install Management Servers, Agents, reporting servers, and data warehouses where necessary and configure rules and alerts consistent with the support structure.
  • The Candidate is responsible for the operation of the MCEN Microsoft System Center Service Manager (SCSM), Orchestrator (SCORCH), IBM Endpoint Manager, Dell Change Auditor, Dell GPO Admin, and Dell Recovery Manager in an enterprise environment containing more than 100,000 users.
  • The configuration environment consists of Windows Server, Exchange, SharePoint, BMC Remedy, networking, PKI and SSL and support of the products for the Management Support as well as enabling the System Center Suite and Big Fix to be accessible for self-service and distributed administration of users and devices.
  • The infrastructure is a mixed environment of VMware based and physical based servers.
  • The Candidate must possess expertise in VMware Virtualization, and VMware vCloud to perform the specialized configuration management tasks.
  • Maintain the overall health of technologies associated with Service Manager.
  • Resolve all Service Manager Tickets escalated from the service desk including the administrative activities and provide a weekly Messaging Status Report.
  • Provide documentation, guidance and instruction to the all service desk personnel for handling standard Event and Service Manager related incidents, work orders and service requests.
  • Submit and execute Event Management related Request for Change (RFC) tasks.
  • Coordinate incident tickets between Tier II and III sections as well as other sections as required.
  • Working Knowledge of ITSM tools such as SCSM
  • Investigating SCSM related issues whether they are in SCSM or one of the SCSM databases.
  • SCSM architecture including the Service Manager management group and the Service Manager data warehouse management group
  • Support change management process; submit requests through Change Approval Board; participate in a Change Review Board.
  • Administer Microsoft System Center Service Manager (SCSM) with an overall understanding of and how System Center components integrate with Orchestrator (SCORCH),
  • Escalate product issues to third party product vendors upon Government approval.
  • Implement monitoring tool thresholds and conduct proactive event remediation.
  • Provide analysis and remediation for DISA Security Technical Implementation Guidelines (STIG) for all responsible technologies in preparation for annual Commanders Cyber Readiness Inspections (CCRI).
  • Configure and implement Internet Information Service (IIS) security policies through understanding of Certificate and Public Key Infrastructure (PKI).
Education and Certifications:
  • Compliance with DoD 8570 IAT III (CISA, GCIH, GCED, CASP, CISSP (or Associate)) - (requires at least one)
  • Professional series Certification within the product groups technology scope (e.g. MCSE, MCSA)
Background Needed and Years of Experience:
  • 5 Years of Configuration Management Experience
  • Experience with Microsoft System Center Service Manager (SCSM)
  • Experience with Microsoft System Center Orchestrator (SCORCH)
If you are interested in pursuing this opportunity, please respond back and include the following:

• Full MS WORD Resume
• Current and required compensation
• Current contact information
• Availability

Upon receipt, one of our managers will contact you to discuss the position in full detail.

Zeke Goulbourne
Business Development – Government Solutions
131 Varick Street
New York, NY 10013
Voice: 212-248-0100
Cell: 347-243-2663
Corporate Web Site:

Recruiter Contact

Jason Denmark
131 Varick Street
New York, NY 10013
Voice: 212-248-0100
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