SCSM Administrator IV w TS / SCI Clearance and IAT Level III

SCSM Administrator IV w TS / SCI Clearance and IAT Level III

Quantico, VA
Job Title: SCSM Administrator IV w TS / SCI Clearance and IAT Level III
Location: Quantico, VA (ZIP: 22134)
Clearance Level: Active DoD - TS/SCI
Required Certification(s): DoD 8570 IAT III (requires at least one of the following: CISA, GCIH, GCED, CASP, CISSP (or Associate))
  • In support of our Department of Defense (DoD) client’s mission to provide enterprise network operations and computer network defense, the successful candidate will provide SCSM support to the Enterprise Service team.
  • The Senior System Center Service Manager (SCSM) Administrator is responsible for managing and maintaining the global enterprise SCSM platform used for the management of Incidents, Problems, Changes, Service Requests, Automation Request, collaborating with management, application technical support analysts and developers, internal and external support teams, both CONUS and OCONUS, for solving issues, architecting, configuring, and delivering system improvements and reports.
  • The individual will leverage their experience to provide reporting analytics to facilitate queue management and on-going improvements.
  • This role also has responsibility for supporting the other System Center components including Operations Manager, Configuration Manager, and Orchestrator, as necessary.
  • Perform administrative tasks from the Service Manager console, provide application support for the SCSM platform and create and maintain services and associated data.
  • Review and update SCSM console security, apply patches, create SCSM console roles and reviews, and create and install custom Management Packs (MP) as needed.
  • Develop reports and dashboards as approved by management
  • Deploy workflows for common processes
  • Grant permissions to allow responsible groups to manage resources and work queues
  • Create and maintain Service Manager templates
  • Create, modify and troubleshoot SCSM workflows
  • Utilize verbal and written communication skills to maintain accurate system documentation and provide training as required
  • Manage customer satisfaction through effectively communicating and managing customer expectations
Education and Certifications:
  • 5+ years IT work experience in a global information technology infrastructure environment.
  • Understanding of the other System Center Products and how they integrate with SCSM: System Center Configuration Manager System Center Orchestrator, System Center Operations Manager.
  • System Center Orchestrator Experience, Deployment and Infrastructure, integrating a Run Book with SCSM, Creating and troubleshooting Run Books Experience with System Center Operations Manager 2012
Technical Skills (Must Have):
  • IAT III certification (CISA, GCIH, GCED, CASP, or CISSP (or Associate))
Technical Skills (Preferred):
  • Advance knowledge of PowerShell scripting
  • Experience with Structured Query Language (SQL)
  • Experience with SQL Server Reporting Services\Datazen
  • Experience with major Microsoft technologies including PC and Server Operating Systems, Active Directory, Exchange, SharePoint, SQL Server, and Office
  • Knowledge of server virtualization technologies
  • Experience with ITIL Foundations, Incident Management, Problem Management, Change Management, Service Request Management
If you are interested in pursuing this opportunity, please respond back and include the following:

• Full MS WORD Resume
• Current and required compensation
• Current contact information
• Availability

Upon receipt, one of our managers will contact you to discuss the position in full detail.

Zeke Goulbourne
Business Development – Government Solutions
131 Varick Street
New York, NY 10013
Voice: 212-248-0100
Cell: 347-243-2663
Corporate Web Site:


Recruiter Contact

Jason Denmark
131 Varick Street
New York, NY 10013
Voice: 212-248-0100
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