VP Partner Success

VP Partner Success

Brooklyn, NY
9293653
05-11-2017
or
Intermedia Group, a NYC based staffing agency, has an opening for one of our clients:

TITLE:  VP PARTNER SUCCESS

LOCATION: Brooklyn, NY

 
TYPE: Permanent Salaried Position with Full Benefits
 
CLIENT: a leader in the K-12 Digital Education / eLearning Space
 
SUMMARY:
  • Our client builds innovative digital educational products that empower teachers and students. The firm has a long history as the leading innovator in K-12 education - and has been described as the best tech company in education and the best education company in tech.
  • The firm works with educators across the country - and about 2 million students - on early literacy development.  Although the firm is a technology company, they don’t believe that the work is over the moment a teacher has a new software license.  Instead, it’s just beginning - they work side-by-side with educators and school leaders, fitting their products into the lived reality of classrooms and schools.  
  • The VP, Partner Success is central to turning our best-in-class products into meaningful outcomes on the ground - making groundbreaking educational research, instructional design, and technology live and breathe in classrooms across the country
  • Partner Success is comprised of Account Management and Professional Development teams. Account Management manages all aspects of customer success for accounts of significant revenue -- service delivery, program adoption, relationship management, sustainability, and growth.  Professional Development provides high quality PD content design, engaging in-person and remote PD delivery, and operational management for all PD services.  
    The VP, Partner Success will be charged with taking a strong foundation and continuing to improve its ability to drive teacher and student impact with partners.   
     
RESPONSIBLE FOR:
  • Driving execution of excellent service delivery and deepening partnerships with strategic account base, resulting in renewal and growth.  Accounts range from large districts to state-level organizations, including several in the multi-million dollar range.
  • Leading a large team of professionals dedicated to serving our partners, fostering a culture of improvement and commitment to best practice.
  • Interfacing with partners to collaborate, explore new opportunities, negotiate and mitigate challenges, and represent organization.
  • Initiate and oversee projects that drive forward department goals of practice improvement and increasing impact with partners.
  • Crafting compelling plans for state, district, and school level Requests for Proposal; contribute to and write sections of proposals
  • Collaborating with sales and product teams to develop solutions that support both customer and business goals.  
  • Overseeing services readiness for new product releases.
  • Negotiating contracts and scope with state and district leaders
  • Assessing impact and efficacy of the support we provide to educators and teachers
  • Overseeing operations of a multimillion dollar professional development services business line, from content to final delivery.
  • Carrying out company initiatives that require input from or impact our base of partners.
  • Managing communications to our strategic base of partners and advising on overall communications to our entire base.
  • Develop and maintain understanding of our partners’ experience, needs, and expectations in order to represent their voice internally and across partners.
  • Develop and maintain understanding of our products, their purpose, and the various models of implementation.
  • Invest in building authentic relationships with and developing a national, remote team - as well as colleagues from wide-ranging disciplines: sales, marketing, literacy research, product management.
  • Continually engage with the team’s work, to recognize practices to proliferate or improve.
  • Provide transparency within team and to leadership of progress with partners, opportunities, risks, services readiness, and areas of need.
  • Learn fast and get in the weeds - have a voracious appetite for detail and an outstanding capacity for synthesis
  • Apply business savvy, operational precision, organizational awareness, and an improvement mindset to continually assess existing processes and drive improvements
  • Understand competitive landscape to inform development of attractive and cost effective delivery models
  • “Roll up sleeves” - get in the details when needed to pitch in or problem solve, including work such as re-configuring the schedule, correcting spreadsheet formulas, or preparing training rooms.
  • Professionally broker resolutions with honesty and integrity in the face of conflict or disagreement  
  • Have executive presence to influence and collaborate with senior level staff internally, in districts and in state education agencies.
 
QUALIFICATIONS:
  • You have managed complex projects (at scale) implementing new programs across varying stakeholders and entities.
  • You have managed savvy and demanding clients, setting expectations, collaborating, and problem-solving toward mutual success.
  • You can effectively corral a group of people for solving problems, making decisions, and executing on a plan.
  • You’ve led teams 
  • You’re results-driven and have operational savvy, having managed complex operations
  • You’ve overseen the budget for a >$1M project, or maybe you’ve overseen a P&L
  • You believe technology has a meaningful place in how schools impact students
  • You’ve worked in schools or school districts - you’ve been a classroom educator or have extensive frontline experience in the complex, busy reality of school life
  • You’ve worked directly with C-level executives - you can have the presence, competence, and finesse to win trust from busy, capable managers
  • You are able to analyze and present data to determine trends and necessary actions
  • Ideally, you have a background in education (early literacy is even better)

If you are interested in pursuing this opportunity, please respond back and include the following:
• Full MS WORD Resume
• Current and required compensation
• Contact information
• Availability
 
Upon receipt, one of our managers will contact you to discuss in full

Zeke Goulbourne
Business Development – Government Solutions

INTERMEDIA GROUP, INC.
131 Varick Street, Suite 936
New York, NY 10013
Voice: 212-248-0100

Recruiter Contact


Jason Denmark | Managing Partner
jdenmark@intermediagroup.com
Intermedia Group Inc. | New York, NY
Main: (212) 248-0100
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