Banking Operations (Residential Mortgage) Technical Support Analyst

Banking Operations (Residential Mortgage) Technical Support Analyst

San Diego, CA
Intermedia Group has an opening for the following Consultant:

TITLE: Banking Operations (
Residential Mortgage) Technical Support Analyst
TYPE: Contract
CLIENT: Fortune 100 BANK

  • This role will provide technical phone and email-based support to internal and external residential mortgage customers.
  • You'll be assisting with training, system defects, account maintenance, support projects, coordinating technology programs and initiatives through planning and execution, implementations, acceptance testing and business requirements analysis.
  • Combining research and recommendations with requirements for systems or process changes, you'll be accountable to senior business unit managers, and the Compliance PMO for project or program implementation, and interface with all levels of the business including Executive Management.
  • Manage Level 1 support Help Desk escalations tickets through email, IM or phone, through follow-up to ensure timely resolutions
  • Provide timely and professional technical system support to internal bank users
  • Monitor and track tickets
  • Support bank groups with system usage guidance, including participating with division initiatives in the coordination and execution of system updates and or modifications
  • Configure new users and new broker firms in response to work ticket requests, also handle deactivation of terminated users, dispositioning of work tickets to ensure they’re properly processed and closed in all cases
  • Work with business leaders and acts as a liaison between Business Units and Information Technology Group (ITG) as well as other key business partners 
  • Ensure policies, procedures and best practices are consistently interpreted and applied effectively.
  • Bachelor’s degree preferred
  • Direct experience in Residential Mortgage industry
  • Strong technical skills, with understanding technical processes, applications, along with business-unit knowledge
  • Strong communication skills
If you are interested in pursuing this opportunity, please respond including the following:
• Full MS WORD Resume
• Current and required compensation
• Contact information
• Availability
Upon receipt, one of our managers will contact you to discuss in full
Mervin Hernandez
(212) 248-0100
Intermedia Group

Recruiter Contact

Mervin Hernandez | Recruiter
Intermedia Group Inc. | New York, NY
Main: (212) 248-0100
this job portal is powered by CATS