Director of Customer Experience / Customer Satisfaction

Director of Customer Experience / Customer Satisfaction

Newark, NJ
9632098
07-21-2017
or

Intermedia Group has the following open position with our client:
 
TITLE: Director of Customer Experience / Customer Satisfaction
 
LOCATION: Newark, New Jersey

  • The location is accessible via a bus from Penn Station and Parking is also available on site.
 
TYPE: Permanent Salaried Position with bonus and exceptional benefits.
CLIENT: Major Hospital

 
 
Our client, one of the most reputable and successful hospitals in New Jersey is seeking a Director of Patient Experience / Patient Satisfaction.

The COO has stated specifically that he wants a candidate from OUTSIDE the healthcare domain to bring a fresh set of perspectives and ideas into the organization.
 
Candidates from the Hospitality, Retail, Airline industries are ideal. Any candidate coming from a position where they are responsible for creating and implementing processes and procedures that increase guests'/passengers'/customers' satisfaction with their organization would be ideal.
 
The purpose of the role is to create and implement programs (including training) which will increase patient satisfaction related to:
  • Doctor Communication - respect, listening skills and communication ability of doctors.
  • Nurse Communication - respect, listening skills and communication ability of nurses.
  • Staff Responsiveness – providing patients timely, courteous and accurate responses to their inquiries and requests
  • Hospital Environment - cleanliness and quietness of the hospital.
  • Pain Management Medication Communication – explaining medications to patients
  • Discharge Information – preparing patients to leave the hospital.
  • Food Services – quality of food and the courtesy of those who serve it.
  • Overall Rating of the Hospital – rating the hospital on a scale of 1-10.
     

This position will be leading a staff of 3-5 and will be interfacing with a diverse employee base (doctors, nurses, operations, housekeeping, food/beverage, facility management, administration and patient support), creating, implementing and providing training in customer service strategies and behaviors to ensure a culture of patient satisfaction.

The role is a very high visibility position, providing exceptional career progression.
 
If you are interested in pursuing this opportunity, please respond back and include the following:
• Full MS WORD Resume
• Current and required compensation
• Contact information
• Availability
 
Upon receipt, one of our managers will contact you to discuss in full
 

Jason Denmark
Managing Director
INTERMEDIA GROUP, INC.
131 Varick Street
Suite 936
New York, NY 10013
Voice: 212-248-0100
Email: jdenmark@intermediagroup.com
Corporate Web Site: www.intermediagroup.com
OPEN JOB LIST: http://intermediagroup.com/jobs
 

Recruiter Contact


Jason Denmark | Managing Partner
jdenmark@intermediagroup.com
Intermedia Group Inc. | New York, NY
Main: (212) 248-0100
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