Incident Manager - Consultant

Incident Manager - Consultant

Jersey City, New Jersey
Intermedia Group has an opening for the following Consultant:

title:      Incident Manager
location:  Jersey City, NJ
duration:  7 months +

  • Responsible for the restoration of normal service operation as quickly as possible to minimize the impact to business operations. Will implement incident management processes to include incident identification, ownership, escalation, and resolution.
  • Will work with technical and non-technical staff managing incident resolution and utilizing best practices to ensure that affected parties receive timely communication and long term solutions to the incidents.
  • Also responsible for establishing Standards and Procedures that maximize operations responses to encountered incidents and minimize service availability interruptions.
  • Ensure incidents are escalated and facilitated to enable efficient and timely service restorations
  • Communicate with all levels of management regarding Priority 1 and Priority 2 incidents
  • Support rotating on-call support for Priority 1/2 (24x7)
  • Perform initial Priority assessments and mediate Priority assessment disputes.
  • Facilitate the restoration of service. Facilitate discussions and identify resulting action items.
  • Ensure the correct technical staff is working on an incident
  • Assist with enhancements of incident process documentation & incident reports
  • Assist in measuring and improving, information and experience within incident management
  • Ensure standards, tools and best practices are implemented
  • Educate community about Incident Management services

If you are interested please contact:
Steve Fleischner
Intermedia Group, Inc.
212 248-0100


Recruiter Contact

Steve Fleischner | Managing Partner
Intermedia Group Inc. | New York, NY
Main: (212) 248-0100
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