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Call Center Analyst II – DoD Secret Clearance

Arlington, VA
Intermedia Group, a Defense and Intelligence Community Staffing firm has a client-based opening for the following:
 
Job Title: Call Center Analyst II – DoD Secret Clearance
Location: Arlington, Virginia 
Clearance Level: Active DoD - Secret
Required Certification(s): IAT Level I (CompTIA 
A+ -OR- CCNA-Security
 -OR- CompTIA Network+ -OR- SSCP)
Shift Schedule: 10:30AM - 7:00PM
 
SUMMARY:
  • We have an immediate, funded opportunity for a Call Center Analyst to support our mission critical customer in Arlington, VA.
 
DUTIES:
  • Provide day-to-day technical assistance to high level end customers via phone, email and walk-in.
  • Technical and exceptional customer service skills are a must.
  • Support for government and contractor personnel for PC, and associated software packages, remote tools and Internet applications.
  • In-process and out-process personnel which can include requirement analysis, training and assistance as required.
  • Install software on workstations and portable systems. Perform workstations and software upgrades as required.
  • Familiar with mobile devices and mobile applications.
  • A positive personal and professional attitude in the area of customer service and mentoring is required.
  • Must have excellent verbal and written communication skills and able to share knowledge with lower level analysts.
 
QUALIFICATIONS:
  • IAT Level I certification (IAT Level I (CompTIA A+ -OR- CCNA-Security -OR- CompTIA Network+ -OR- SSCP))
  • 1+ years of PC and phone support experience, strong knowledge of platforms to include Mac's.
    Remedy knowledge is highly desired.
  • Applicant must have a minimum Secret Clearance with excellent analytical problem solving skills.
  • Government Agency experience a plus, familiar with mobile devices, printers, tablet pc's, Macs, iPads, laptops and desktops is required.
  • A positive personal and professional attitude in the area of customer service and mentoring is required.
  • Must have excellent verbal and written communication skills and able to share information with other analysts.
  • Applicant must be able to multi-task.
 
 
INTERESTED APPLICANTS
If you are interested in pursuing this opportunity, please respond back and include the following:
 
  • MS WORD Resume
  • Current and required compensation
  • Contact information
  • Availability
 
Upon receipt, one of our managers will contact you to discuss the position in full detail.
 
STEVE FLEISCHNER
INTERMEDIA GROUP, INC.
Voice: 212-248-0100
Email: sfleischner@intermediagroup.com 
Corporate Web Site: www.intermediagroup.com
OPEN JOB LIST: http://intermediagroup.com/jobs
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