Help Desk Specialist with Top Secret / SCI Clearance
Scott Air Force Base, IL
Intermedia Group has the following open position:
TITLE: Help Desk Specialist LOCATION: Scott Air Force Base (Illinois – zip 62225) CLEARANCE: Active DoD Top Secret / SCI Clearance
Provides technical support and troubleshooting to network; desktop; and/or systems hardware and software.
Screens; refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
Installs; configures; and upgrades computer hardware and software.
Provides end-user software troubleshooting and support.
Applies diagnostic techniques to identify problems; investigate causes; and recommend solutions.
Provides troubleshooting and support.
Assists in the administration of e-mail systems.
Provides phone and help-desk support for local and off-site users.
Maintains current knowledge of relevant technologies as assigned.
Participates in special projects as required.
Perform Client Support Technician (CST) tasks on basic level functions such as answering user calls and logging user/system problems in the provided ticketing system; resetting passwords; basic system trouble shooting; and updating user online information.
Intermediate level tasks will provide support for Vulnerability Management Systems (VMS); Assured Compliance Assessment Solution (ACAS); Host Based Security System (HBSS); and server backups. All tasks will be entered into the provided ticketing system.
Provide basic and intermediate level CST support for users with accounts on NIPRNet; SIPRNet; and other domains.
Provide basic and intermediate level CST support for users for SIPRNet Web portal accounts and deployable secure IIS equipment connectivity accounts; such as Global Rapid Response Intelligence Package (GRRIP) user accounts.
Support SIPRNet and other domain VTC suites in customer workspaces to include VTC system operations check; initial system troubleshooting; and basic VTC operation assistance for customer personnel. Coordinate with VTC schedulers and distant end users as required.
Perform weekly Retina Vulnerability Scans; importing scan results into VMS and acknowledging identified vulnerabilities in VMS. Identify corrective actions for the identified vulnerabilities. Complete required DISA online training prior to performing these tasks.
Perform weekly ACAS Scans and identify vulnerabilities; research corrective actions and provide feedback to customer personnel. Complete DISA required online training prior to performing these tasks.
Check DISA website weekly for Secure Configuration Compliance Validation Initiative (SCCVI) and Fragmentary Orders (FRAGO) updates and load the newest version on network servers.
Load updated versions of HBSS as required; monitor the Host Intrusions Prevention System (HIPS) and create exceptions to allow the system to function properly. Administer policy auditor to ensure compliance with mandates; load McAfee client software to servers and workstations and download new version of client software to install on stand-alone systems. Complete DISA required online training prior to performing these tasks.
Perform routine server backups as scheduled by customer personnel.
Document shift activity in the provided tracking system by the end of their duty shift to include customer calls; trouble tickets (with #s) initiated during the shift and trouble tickets closed during the shift; and assigned tasks performed or completed. Enter user/system problems into the provided tracking system within one hour of problem identification and process tickets per provided guidance within two hours of problem resolution or by the end of each duty shift.
Associates Degree in a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.
Active TS / SCI Clearance
3-5 years of directly related experience supporting help desk operations. Experience supporting equipment and systems specified in the Job Responsibilities section is highly desired.
Shall have a minimum of Information Assurance Technical (IAT) II level Department of Defense (DoD) 8570 certification.
If you are interested and qualified for the above position, please respond with the following:
- Full MS WORD Resume
- Required compensation
- Current contact information
- Availability to start a new opportunity
Upon receipt of your resume, one of our Recruiting Managers will contact you to discuss the position in full detail.