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Help Desk Technician - Large Law Firm - M-F 8AM - 4PM in Hackensack NJ

Hackensack, NJ
OPEN JOB: Help Desk Technician
LOCATION: Hackensack, New Jersey (zip 07601)
TYPE: Full Time Salaried with Full Benefits
CLIENT: Large multi-state law firm

  • Seeking a Help Desk Technician to join the Hackensack, New Jersey Office.
  • Work schedule will be Monday through Friday 8:00 am - 4:00 pm.
  • Duties include providing hardware and software technical assistance to the Firm’s users.
  •  Troubleshooting, support and provide general assistance to senior technical staff.
  • Setup video conferences to other Firm offices as well as outside entities as requested.
  • Must be knowledgeable in Teams and hosting Zoom calls.
  • Maintain inventory of Firm technical equipment and supplies.
  • Rely on instructions and pre-established guidelines to perform the functions of the job.
  • Excellent written and verbal communication skills.
  • Strong documentation discipline and experience with a ticket management system.
  • Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.
  • Provide, on a rotating basis, after hours on-call coverage for end user support.
  • Experience with Microsoft Windows 10 desktop environment.
  • Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
  • Legal specific software such iManage, Worksite, Workshare, etc preferred.
  • Applicant needs to have strong interpersonal skills as well as good aptitude to learn new tasks quickly.
  • Law firm or professional service firm background a plus.

  • Our client is a prominent Am Law 200 firm, providing legal services throughout the United States from its offices in New Jersey, New York, Delaware, Maryland, Texas, and Florida.
  • The firm employs over 170 attorneys practicing in areas including: Bankruptcy & Corporate Restructuring, Blockchain Technology & Digital Currency, Cannabis, Construction Services, Corporate, Finance & Business Transactions, Employment, Environmental, Healthcare, Intellectual Property, Litigation, Real Estate, Restaurant & Hospitality, Tax, Trusts and Estates, White Collar Investigation

If you are interested in pursuing this opportunity, please respond back and include the following:
  • MS WORD Resume
  • required compensation
  • Contact information
  • Availability
Upon receipt, I will contact you to schedule a convenient time to discuss the position.
Michael Jude 
130 Varick Street Suite 1001 
New York, NY 10013 
EMAIL: Mike@intermediagroup.com 
VOICE: 347-303-5641 (Mobile 24/7)
LINKEDIN: https://www.linkedin.com/in/michael-jude-3062161a3/ 
WEB: www.intermediagroup.com

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