Customer: Leading Trading Communications (VoIP, UCAAS), Compliance and Network Solution Provider for the Financial Services Industry
Our client is seeking a Customer Solutions Engineer to work in a client facing technical pre-sales support role, based in NY/NJ and aimed at providing solutions expertise across North America directly and indirectly.
The successful candidate is likely to be currently working in a pre-sales or system engineering role within a financial markets services provider or telecoms and will have a blend of technical expertise, commercial acumen, organization, enthusiasm, and excellent communications skills.
The role includes:
Direct Client activities - delivering presentations, design workshops, responding to RFPs and preparing solutions proposals and bids as well as an on-going life cycle account support.
External 3rd party/Partner interaction – working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers.
Bid support – RFI, RFP response preparation and complex solution proposals
Indirect support to distribution and regional offices to ensure that product and corporate messaging is accurate and on point.
Working with product management, marketing and other internal functions to ensure a quality life cycle support to existing Clients and a constructive input and competitive market feedback aimed at new product and service specification and campaigns.
Work with Account Manager to drive closure of business.
CREDENTIALS AND EXPERIENCE:
We are looking for a candidate with proven track record of presentation skills and customer facing experience, one that will gain the respect of both global clients and colleague and can work under pressure.
Requires work experience as a Sales Engineer.
Financial Markets Services Provider experience.
Bachelor’s degree in a relevant field meeting minimum transcript requirements or equivalent experience.
Hosting and Systems
CCNA (CISCO) OR CCNP (CISCO) OR CCVP (CISCO) OR CCDP (CISCO) OR CCIE (CISCO)