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REMOTE w TRAVEL - Technical Service Manager (wide web flexographic and gravure printing)

REMOTE, WITH · $95,000 to $105,000
OPEN JOB: Technical Service Manager (wide web flexographic and gravure printing)
LOCATION: Job is fully remote with frequent (70%) travel
  • travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings.
SALARY: $95,000 to $105,000
FULL BENEFITS

COMPANY
  • One of the leading suppliers to the Packaging and Printing industries and have the most complete global portfolio of product offerings for Flexible Packaging, Paper & Board, Narrow Web and Publication – for both conventional and digital printing.

Position Summary:
  • The Technical Service Manager leads the technical interface between the firm and key customers in the wide web flexographic and gravure printing segments.
  • Specializing in water based and solvent based inks and coatings, the TSM is responsible for overseeing technical support activities, managing customer relationships, and ensuring successful product implementation and performance.
  • This leadership role drives technical excellence, supports business growth, and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams.

Key Responsibilities:
  • Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of the firm’s water and solvent based product lines.
  • Oversee on site troubleshooting, ink optimization, and product performance evaluations.
  • Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
  • Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
  • Develop and implement technical service strategies that support customer retention, growth, and innovation.
  • Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
  • Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
  • Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
  • Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.

Qualifications:
Education: 
  • Bachelor’s degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred.
Experience:
  • 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
  • Proven experience with water based and solvent based inks and coatings used in flexible packaging.
  • Demonstrated ability to lead customer facing technical engagements and manage technical projects independently.
  • Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
  • Skilled in color matching, print troubleshooting, and print defect analysis.
  • Effective communicator with excellent customer service and cross functional collaboration skills.
  • Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings.
 Preferred Skills:
  • Experience with color management systems (e.g., X-Rite).
  • Understanding of lamination, coating, and post print converting processes.
  • Familiarity with VOC compliance, safety protocols, and system regulations.


 If you are interested in pursuing this opportunity, please respond back and include the following:
 
  • MS WORD Resume
  • required compensation.
  • Contact information.
  • Availability
 
Upon receipt, one of our managers will contact you to discuss the position in full detail.


STEPHEN FLEISCHNER
Recruiting Manager
INTERMEDIA GROUP, INC.
EMAIL: sfleischner@intermediagroup.com
LINKEDIN: https://www.linkedin.com/in/stevefleischner/
 

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