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ASG - Advanced Support Engineer (Networking / Voice / SIP) - HOUSTON - to $85,000
Houston, TXJOB TITLE: ASG - Advanced Support Engineer (Linux / Windows / Virtualization / Networking / Voice / SIP)
LOCATION: Houston Texas (zip 77067)
NOTE: Candidate MUST be willing to work alternate shifts, nights and weekends as required.
Brief Description
Role and Responsibilities
CANDIDACY REQUIREMENTS:
Should have:
ii. User accounts and Services
iii. Security (Key and certificate management and troubleshooting, authentication methods, secure communication protocols)
iv. OS low level troubleshooting: CLI, log review, firewall and file operations
v. TCP/IP / DHCP / DNS / NTP
Strong preference for:
ii. Microsoft Certification (MCSE, MCSA)
iii. CompTIA Server+
ii. Cisco Certifications (CCNA, CCNP, CCIE, CCVP)
iii. Any advanced SIP certification (SSCA, etc)
If you are interested in pursuing this opportunity, please respond back and include the following:
MICHAEL JUDE
Intermedia Group Inc
Email: Mike@intermediagroup.com
Linkedin: https://www.linkedin.com/in/michael-jude-3062161a3/
LOCATION: Houston Texas (zip 77067)
NOTE: Candidate MUST be willing to work alternate shifts, nights and weekends as required.
Brief Description
- Provide advanced technical support for server and cloud-based products in a fast paced, demanding environment servicing the financial community.
- Responsible for supporting the Communications and Voice Recording product lines.
- This individual will have knowledge in installation and troubleshooting of server-based technologies, databases and operating systems, as well as knowledge of telecommunications, networks and related security technologies.
- Must be able to work nights & weekends as required.
- This position reports to the Regional Manager, ASG with day-to-day work overseen by the Regional Supervisor.
Role and Responsibilities
- Act as problem investigator and manager to assist an incident management team (per ITIL service model)
- Assist Tier 1 Engineers and Technicians remotely with technical issues raised through installation and/or service issues.
- Work with DevOps and Product Engineering to identify bugs, perform triage, and work towards the ultimate resolution of the identified issue.
- Triage new concerns raised in a timely manner.
- Escalate issues to appropriate organizations
- Participate in incident and problem resolution process based on Swarm methodology
- Ensure that all relevant information has been collected and correlated and analyze this data where applicable.
- When possible, reproduce the fault in the lab and establish protocols for active monitoring of troubled sites.
- Present results to development team so that changes can be implemented to resolve the concern.
- Adhere to best practices in incident/issue classification and documentation and time tracking
- Work with customers and other personnel during the installation and troubleshooting of products and networks.
- Provide risk management services to deployment and operations teams by reviewing designs and procedures used in production deployment
- Manage and operate team’s lab environment
- Continue improving personal technical and product specific skills via company provided training and self-study
- Support and coordinate Alpha and Beta releases of products.
- Work with Sales and Sales Engineering on special applications to meet customer requirements
- Provide training to Technicians, Sales, Sales Support and other departments, when necessary.
- Create installation and troubleshooting documentation, when necessary
- Willing to work alternate shifts, nights and weekends as required.
CANDIDACY REQUIREMENTS:
- College or University Degree - ideally within Fintech, Information Technology or Telecommunications.
- Experience would be preferred but not essential.
- Opportunity to develop in a first role as a Graduate - opportunity for 2020/2021 Graduates.
Should have:
- Strong understanding of Virtualization technologies, Networking and Operating Systems (Linux RedHat, Windows Servers):
ii. User accounts and Services
iii. Security (Key and certificate management and troubleshooting, authentication methods, secure communication protocols)
iv. OS low level troubleshooting: CLI, log review, firewall and file operations
v. TCP/IP / DHCP / DNS / NTP
- An understanding of VoIP and SIP
- Experience working in a technical support role, preferably to external customers
- Technical writing / drawing skills
- Excellent verbal and written communication skills
- Flexibility and willingness to work non-standard hours on occasion to meet customer demand.
Strong preference for:
- Experience with IPC technologies, support of Cloud environments, PBX and Voice Recording
- Server & Operating Systems Certifications:
ii. Microsoft Certification (MCSE, MCSA)
iii. CompTIA Server+
- Network / Telecommunications Certifications:
ii. Cisco Certifications (CCNA, CCNP, CCIE, CCVP)
iii. Any advanced SIP certification (SSCA, etc)
- Working experience with Splunk and/or Ansible
- Familiarity with ITIL practices
If you are interested in pursuing this opportunity, please respond back and include the following:
- MS WORD Resume
- required compensation
- Contact information
- Availability
MICHAEL JUDE
Intermedia Group Inc
Email: Mike@intermediagroup.com
Linkedin: https://www.linkedin.com/in/michael-jude-3062161a3/