Intermedia Group Inc. a US based government contractor, has the following below staff opening. This is a position located at Ramstein Air Base, Germany
JOB TITLE: Cisco Communications Engineer LOCATION: Ramstein AB, Germany CUSTOMER: US Air Force CLEARANCE Level: Active DoD – Secret - Target Compensation: $120,000 - $125,000 (US FEDERAL and STATE TAX FREE) - RELOCATION ASSISTANCE OFFERED
- BASE PRIVILEGES
The VoIP Network Engineer shall provide Tier 3 on-site systems architecture, analysis, design and engineering support services for unclassified and classified HQ USAFE-AFAFRICA communications networks with respect to COLLABORATION, VOICE, VIDEO, ROUTING and SWITCHING, SECURITY and IP quality of service, capacity and continuity planning, performance, problem and change management, and the integration and co-existence of these technology categories.
Advise HQ USAFE-AFAFRICA/A6 staff on current and planned projects (involving technologies, methodologies, tools, etc.) to improve network optimization.
Support may include reviewing design requirements, priorities, and goals, analyzing impacts of new requirements on the existing network, and reviewing network architecture/topology, protocol selection and configuration, feature selections/configurations and security considerations.
Provide emerging communications and IT engineering support and technical solutions to improve overall service delivery to include customer support, network, services, proactive system support, etc.
Troubleshoot network hardware, software, firmware and configuration issues, and document findings and post Network Health Assessment Report.
Provide network change support for hardware, software, firmware or configuration events that may involve evaluating the potential impact of proposed change requests, implementation procedures, technical solutions, project plans and project support agreements.
Implement and integrate technical requirements and design goals into the overall network design.
Advanced troubleshooting and installation of Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Express (UCCX), and Cisco Unity Connect.
Assist units with migrating legacy (e.g., E1, T1) interfaces from legacy equipment to IP infrastructure.
Maintain existing network infrastructures.
Assure all installations are IAW manufacturer's specifications, best practices and existing policies.
Oversee daily monitoring of all assigned systems and services to ensure operations are normal.
Respond to system outages and assist in team problem triage and remediation of exercise and system outages.
Perform activities associated with protection and back of data to ensure backup processes successfully complete on regular basis.
A Bachelor's degree plus 3 years of experience
An Associate's degree plus 7 years of experience
A major certification plus 7 years of experience
11 years of experience with no degree or major certification required.
Any approved IAT Level II certification
MUST HAVE TECHNICAL SKILLS:
Knowledge in support of Cisco VoIP telephone environments (CUCM / Unity Connection / Voice Gateways / UCCX)
Knowledge and confidence in Cisco Contact Center Express (Basic queue configuration / scripting / troubleshooting)
Knowledge, understanding of, and experience with provision SIP trunks (CUCM and CUBE)
Familiarity with and understanding of cluster upgrades procedures
PREFERRED TECHNICAL SKILLS:
Familiarity with and understanding of TDM concepts and how they are serviced within Cisco VoIP environment
Knowledge and understanding of vSphere and Cisco VoIP in a virtualized environment
If you are interested in pursuing this opportunity, please respond back and include the following:
• Full MS WORD Resume
• Current and required compensation
• Contact information
Upon receipt, one of our managers will contact you to discuss in full