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Help Desk Specialist - Active Secret Clearance - Security + Certification

Arlington, VA
Intermedia Group has the following open position with one of our clients:
 
Job Title: Help Desk Analyst
Location: Arlington, VA (NOT THE PENTAGON)
Clearance Level: Active DoD Secret
Required Certification(s): CompTIA Security +
WORKING HOURS: 10:30AM to 7PM

TARGET COMPENSATION: $65,000 - $78,000 + benefits

 
SUMMARY:
We have an immediate need for a Help Desktop Analyst to support our mission critical customer in Arlington, VA. (Metro Accessible – Ballston)
 
DUTIES:
  • Support for government and contractor personnel for PC, mobile devices, and associated software packages, network services and Internet applications.
  • In-process and out-process personnel which can include requirement analysis, training and assistance as required.
  • Install software on workstations and portable systems.
  • Perform workstations and software upgrades as required.
 
Technical Skills and Experience:
  • 5 years of PC and MAC support experience.
  • Ability to troubleshoot issues and provide engineering solutions for the issues.
  • Excellent analytical problem solving skills.
  • Familiar with Blackberry, cell phones, printers, smartboards, VTCs, PC’s, tablet pc's, MAC laptops and desktops, iPhones and iPads is required.
  • Technical and exceptional customer service skills are a must.
  • Excellent documentation and communication skills are required.
  • Government Agency experience a plus.
  • A positive personal and professional attitude in the area of customer service and mentoring is required.
 
Certifications:
  • CompTIA Security + certification
 
If you are interested in pursuing this opportunity, please respond back and include the following:

• Full MS WORD Resume
• Current and required compensation
• Current contact information
• Availability

Upon receipt, one of our managers will contact you to discuss the position in full detail.


MERVIN HERNANDEZ
INTERMEDIA GROUP, INC.
Defense and Intelligence Staffing
Voice: 212-248-0100
Email: mhernandez@intermediagroup.com
Corporate Web Site: https://intermediagroup.com/government/

 
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