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OPEN CONTRACT to HIRE POSITION - VoIP / Cisco / Trading Desk Support – Tier 2

New York, NY

Intermedia Group has the following open position:

TITLE:
Server / SIP / VoIP / Cisco / Trading Desk Support – Tier 2 Phone Support – Tier 2 Phone Support

LOCATION: Initially Remote, will eventually be on site in New York, NY with occasional field support

TYPE: 6 month temp to perm position

PLEASE NOTE: The hired candidate will be required to work Friday evening (on-call)  & sometime Saturdays. they will be compensated for overtime.
 
CUSTOMER: Industry leader in the Trading Communications Space

TARGET COMP ON CONVERSION IS $75,000 + overtime 
  
MUST BE FULLY VACCINATED TO APPLY

NO H1B; NO EAD; NO THIRD PARTIES

SUMMARY:

  • Provide installation services and technical support for advanced server/network based telecommunications products in a fast paced demanding environment servicing the financial community. 
  • Flexible work schedule is a requirement, must be able to work some nights and weekends as needed (overtime is paid)
 
DETAILED DESCRIPTION:
  • This role is primarily a Tier 2 Phone Support role whereby the Systems Engineer supports the escalated issues during the installation and troubleshooting of server based telecommunications products and networks at customer sites.
 
PRIMARY TECHNOLOGIES THE SYSTEMS ENGINEER WILL BE INTERACTING WITH:
  • Dell / Intel servers 
  • Linux Operating System
  • SIP based telecommunication applications
  • 3rd party applications from Audio Codes and Radisys
  • Cisco networking technologies 
  • Interfacing to PBX via SIP or QSIG. PBX’s such as Avaya, Nortel, and Cisco
  • in addition, the Systems Engineer will work closely with the Technical Assistance Center (TAC) to provide remote tier 2 support from the Office as required.
  • The candidate will also support basic issues with Oracle OCCASS Application Server (formerly BEA WebLogic) and Oracle Databases
 
REQUIRED:
  • Strong understanding of VoIP and network topologies
  • Wireshark and Cisco packet capture tools, bandwidth testing tools, and SNMP
  • Strong understanding of basic network topologies
  • Excellent verbal communication, technical writing/drawing and organizational skills
  • Domains / Workgroups, and User Accounts and Services
  • DHCP / DNS / NTP
  • Basic understanding of telephony- T-1, DS3, DSO, ARD’s, 4 wire-Hoot’s, Channel Banks, Understand VOIP technology- QOS(Quality of Service) Major components of the VoIP network
  • Voice packetization- Voice quality- Bandwidth- Traffic convergence issues- VoIP standardization and protocol-Network assessment
  • In depth understanding of cabling, building risers, fiber optics, patch panels, Cat 6 , 12 Pair, plus color codes
  • Understanding of networking concept, including WAN / LAN/ ATM technology.
 
PREFERRED (not required):
  • Any IT Certifications in the following areas is beneficial:
  • Operating Systems (Microsoft, Linux)
  • Servers (Server+, etc)
  • Networking (CCNA, CCNP, CCIE, etc)
  • Databases (My SQL, Oracle, Microsoft SQL
  • PBX knowledge a plus (Avaya, Nortel, Cisco Call Manager
 
EDUCATION:
  • 2 year college degree; BS/BA from an accredited university preferred or equivalent work experience
  • 5+ years as an engineer in the IT industry
 
If you are interested in pursuing this opportunity, please respond back and include the following:
  • Full MS WORD Resume
  • Required compensation
  • Contact information
  • Availability

 
 
Upon receipt, one of our managers will contact you to discuss in full

Zeke Goulbourne
INTERMEDIA GROUP, INC.
347 243-2663
zekegoulbourne@intermediagroup.com
www.intermediagroup.com

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